Post by account_disabled on Nov 23, 2023 6:18:45 GMT
These are the following perspectives: Finance – focuses on financial results profits, costs, liabilities, etc.; Internal processes – pays attention to the efficiency and quality of business processes e.g. product production, level of customer service. It allows for control to detect any irregularities; Development – refers to the method of managing knowledge in the company, IT infrastructure or human capital checking, among others, whether the methods of storing information are sufficiently secure, the effectiveness of training conducted among employees, etc.
Customer – is important due to consumers' opinions and satisfaction, feedback is used to improve the offer, change prices, improve the quality of services, etc. Example of a strategic scorecard – e-commerce One industry where you can use a strategic scorecard is e-commerce. In this case, due to its specificity and strong dependence on the Internet, the customer's perspective will be particularly important. Internal efficiency photo editing servies is no less important because it is closely related to the quality of the services offered, which affects the satisfaction of the recipients of the offer. Match the strategic goals you would like to achieve to each of the previously mentioned perspectives.
They should be precisely specified and realistic. E.g.: Financial perspective Goals: increase sales revenues by and reduce costs by Internal processes perspective Goal: diversification of the product or service offer Development perspective Goals: increasing employee satisfaction, increasing the amount of training Customer perspective Goal: increasing the customer base by , increasing customer satisfaction with services to Select KPIs for each area To achieve the above goals, you need data that will let you know where you are starting and whether the decisions you make translate into results.
Customer – is important due to consumers' opinions and satisfaction, feedback is used to improve the offer, change prices, improve the quality of services, etc. Example of a strategic scorecard – e-commerce One industry where you can use a strategic scorecard is e-commerce. In this case, due to its specificity and strong dependence on the Internet, the customer's perspective will be particularly important. Internal efficiency photo editing servies is no less important because it is closely related to the quality of the services offered, which affects the satisfaction of the recipients of the offer. Match the strategic goals you would like to achieve to each of the previously mentioned perspectives.
They should be precisely specified and realistic. E.g.: Financial perspective Goals: increase sales revenues by and reduce costs by Internal processes perspective Goal: diversification of the product or service offer Development perspective Goals: increasing employee satisfaction, increasing the amount of training Customer perspective Goal: increasing the customer base by , increasing customer satisfaction with services to Select KPIs for each area To achieve the above goals, you need data that will let you know where you are starting and whether the decisions you make translate into results.